By the end of the program, participants will be able to:

•Recognize the soft, hard and principled styles in negotiating.
•Plan and conduct (individually and within a team) several negotiations.
•Use the 10-point planning format that will allow reaching a win-win outcome.
•Appreciate and apply (if need be) different negotiating tactics.
•Identify, through several self-assessment tests, their preferred negotiating style and how it affects the negotiating outcome.
•Discover their own approach to resolving conflict and building trust.