Training
Certified Process Manager
Who Should Attend CPP?
Anyone who has overall responsibility for process and/ or performance in general ways (or specific) will benefit from this course. Specific professional categories or titles include:
•Continuous Improvement Managers
•Process Improvement Managers
•Enterprise Architects
•IT Systems Managers
•Managers (Resource, Operating, Functional, etc.)
•Executives and some Senior Executives
Certified Process director
Who Should Attend CPP?
Anyone who has overall responsibility for process and/ or performance in general ways (or specific) will benefit from this course. Specific professional categories or titles include:
•Center of Excellence Managers
•Quality Managers and professionals
•Continuous Improvement Managers and professionals
•Process Improvement Managers and professionals
•Executives and some Senior Executives
Certificate In Operations Management
6 Key Business Objectives
1.Explain the purpose of operations management and describe how the operations vision is aligned to the corporate vision
2.Establish an operations strategy on which operational decisions may be based
3.Translate organisation goals into operational performance objectives of quality, speed, dependability, flexibility and cost
4.Establish mechanisms for planning and controlling operational activities, including capacity planning and control, inventory planning and control, and supply chain planning and control
Integrated Document And Records Management
Top 5 Learning Objectives
1. Assess how to create an information/record management
strategy for your organisation
2. Review international and European standards and best
practice in document and records management
3. Understand Electronic Document and Record Management
(EDRM) concepts and systems
4. Develop your EDRM statement of requirements for your tender
5. Migrate information from your existing holders to the new system
without compromising the data
Developing A Successful Fraud Prevention And Investigation Strategy
5 Key Business Benefits
1.Understand the nature of fraud for your organisation and be capable of developing an organisational response to its risks
2.Appreciate the relationship between corporate ethics, governance and fraud, including the market expectation of that relationship
3.Know what drives your fraud exposure both at home and abroad and understand the financial consequences of non-compliance
4.Recognise the importance of developing a culture of compliance as a major tool in fighting fraud
Certified Process Professional
By attending the course you will be able to:
•Effectively analyse any process or service with key process diagnostics
•Benchmark any process or service
•Optimise any process by increasing efficiency and decreasing costs, often in projects taking less than 90 days
•Identify the customer of a process and their Successful Customer Outcomes (SCOs)
•Identify measurable Key Performance Indicators (KPIs) for a process
•Link KPIs to SCOs to monitor and measure real success
•Increase customer satisfaction by delivering Successful Customer Outcomes (SCOs)
Tender Preparation And Evaluation
Attending This Innovative Training Course Will Enable You To:
1.Enhance your service procurement skills
2.Learn best practice for picking the right supplier for the right reasons
3.Ensure you achieve the right deal
4.Maximise business leverage from tenders
5.Become an asset to the tender presentation/selection team of your organisation
6.Discover essential service procurement and/or tendering tools and techniques
7.Drive profitable financial decision-making within your firm
Business Continuity Management & IT Disaster Recovery
Top 6 Learning Objectives
1.Make structured progress through all stages of the BCM lifecycle with realistic scenario-based group exercises
2.Understand advanced methods to assess and reduce risk and impact on the business
3.Learn how to write, review and test an effective business continuity plan
4.Develop a hands-on approach to a more cost effective protection and recovery of your IT organisation and its infrastructure
5.Help your business survive by effectively planning and reducing the key risks to IT and explore the latest recovery technologies and techniques
Customer Focused Management
Introduction:
Customer-orientation, customer-centricity, and customer relationship management (CRM) are not new concepts or practices. But information technology has unleashed tremendous opportunities in dealing with a customer and in creating value to the customer. And yet the majority of CRM investments and initiatives fail because firms do not have the appropriate orientation to serving the customer. The principal aim of this book is to get the reader to think about the firm and the way it conducts its business in a certain way—with a customer focus.
Customer Focused Management
Introduction:
Customer-orientation, customer-centricity, and customer relationship management (CRM) are not new concepts or practices. But information technology has unleashed tremendous opportunities in dealing with a customer and in creating value to the customer. And yet the majority of CRM investments and initiatives fail because firms do not have the appropriate orientation to serving the customer. The principal aim of this book is to get the reader to think about the firm and the way it conducts its business in a certain way—with a customer focus.
